Customer Support Associate (US Market)

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.

• Resolve customer queries, complaints, and escalations with empathy and accuracy.

• Provide information regarding products, services, payments, schedules, and

processes.

• Maintain high customer satisfaction and service quality standards.

• Coordinate with internal teams to ensure quick issue resolution.

• Accurately update CRM systems and maintain customer records.

• Follow company SOPs, scripts, and communication guidelines.

• Meet daily productivity, quality, and performance metrics.

Requirements

• Excellent verbal communication skills in English.

• Willingness to work in night shift

• A personal laptop which can be used for official purpose

• Strong interpersonal and customer-handling skills.

• Ability to manage difficult conversations professionally.

• Basic computer knowledge and familiarity with CRM tools.

• Ability to work in a fast-paced environment.

• Willingness to work 6 days a week including Saturdays and Sundays with rotational week offs.

• Prior experience in customer support/voice process/BPO is preferred.

• Freshers with strong communication skills can also apply.

Preferred Skills

• Active listening and problem-solving abilities.

• Strong multitasking skills.

• Positive attitude and customer-first mindset.

• Ability to work collaboratively within teams.

Pay: Up to ₹300,000.00 per year

Ability to commute/relocate:

• HSR Layout Sector 2, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Do you have a personal laptop?
• Are you comfortable working 6 days in a week( including saturday and sunday)?

Location:

• HSR Layout Sector 2, Bengaluru, Karnataka (Preferred)

Work Location: In person