Customer Support - B2B Sales Advisor

Our Customer Support and Sales Advisor will serve as the primary point of contact for customers, providing exceptional support throughout their moving journey. This role involves assisting homeowners with personalized services, managing various requests, and ensuring a seamless experience by coordinating services and sharing relevant information.

Key requirements

• B2 English level (intermediate-advanced)
• High school diploma.
• At least 1 year in a sales enviroment. BPO
• 2+ years of experience in customer service or customer success (B2B desirable)
• Experience working with CRM systems and service coordination.
• Strong problem-solving and multitasking skills.
• Ability to work in a fast-paced environment.
• Ability to understand and anticipate client needs.
• Strong verbal and written communication skills with the ability to explain complex details clearly and concisely.
• Strong multitasking abilities while maintaining a high level of accuracy.
• Effective problem-solving skills and creativity in providing customer solutions.
• Excellent attention to detail when coordinating services and managing customer information.
• Ability to identify upsell and cross-sell opportunities to enhance the customer experience.

Key Responsibilities

• Serve as the main point of contact for homeowners during the moving process.
• Provide personalized guidance on services, including moving assistance, utility setups, home services, and more.
• Proactively reach out to clients to ensure their needs are met and offer continued support throughout the transition.
• Monitor customer satisfaction and implement measures to ensure a positive experience.
• Conduct follow-ups after the move to address remaining needs and gather feedback.
• Coordinate with vendors and service providers to arrange necessary home services, utilities, and other moving-related needs.
• Track and manage client requests, ensuring timely and accurate follow-through.
• Maintain accurate customer records and track all interactions in the company’s CRM system.
• Address customer inquiries and resolve issues promptly, escalating complex matters to management when necessary.
• Identify cross-sell and additional service opportunities that enhance the homeowner’s moving experience.