Customer Support B2/C1 |Grads|19k

Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era and evolving customer expectations, the company has transformed to become more modern, agile, and empathetic while maintaining its core strength in intelligent solutions. TP focuses on delivering high-quality customer experience and support services for diverse industries worldwide. The organization emphasizes innovation, future-ready technologies, and career growth opportunities for its workforce. Joining TP means being part of a dynamic, forward-thinking company committed to both client success and employee development.

Role Description This is a full-time, on-site Customer Support role based in New Cairo. The Customer Support representative will handle inbound and outbound customer interactions, respond to inquiries, and provide accurate information about products and services. Daily responsibilities include resolving customer issues, escalating complex cases to the appropriate teams, and ensuring a high level of customer satisfaction. The role also involves basic technical support, documenting interactions in company systems, and following defined processes and quality standards. Team members are expected to collaborate with colleagues, follow performance targets, and maintain a professional, customer-focused approach at all times.

Qualifications

• Candidates should possess strong Customer Support and Customer Satisfaction skills to handle inquiries effectively and maintain positive client relationships.
• Candidates should possess excellent Interpersonal Skills to communicate clearly, show empathy, and build rapport with diverse customers.
• Candidates should possess Technical Support capabilities to troubleshoot common issues and guide customers through basic technical steps.
• Candidates should possess solid Analytical Skills to assess customer needs, interpret information, and identify appropriate solutions.
• Strong verbal and written communication skills in English at B2/C1 level.
• Ability to work on-site in New Cairo and maintain consistent attendance in a full-time schedule.
• Recent graduates or equivalent education level; prior customer service experience is an advantage but not mandatory.
• Comfort with using computer systems, CRM tools, and learning new software quickly.
• Resilience, stress management, and a customer-centric mindset in a fast-paced environment.