Customer Support @ Bangalore || Voice Process || Night Shift

# Only Excellent English Communication Skill #

Job Details:

Number of position: 55

Salary: 3 to 6.5 LPA Exp. 1 to 3 Yrs + incentive

Cab Facility: Pick & Drop both
Education: Intermediate

Notice Period: 0 to 20 days max.
Process: 90% voice+10% Chat
Interview Round : 1st Versant, 2nd Ops Round (Both Virtual)

Working Culture : Work From Office only

Job Description

• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Strive and achieve SLA target and business outcome indicators defined by the client

Job Responsibilities / Authorities

• Receive inbound Calls ensure that cases and interactions are logged correctly in the required tool
• Walk customers/ Provide navigational support on self service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimize customer complaints and escalations by providing exceptional service and call control

Working Hours:

• Shift will be in any of United States of America time zones
• Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)

Prashant Kumar

PH / WA: 9027507966

HRMS India