Customer Support - Blended Process

About Role: You'll be trained to become an expert and provide excellent service through chat, email, or phone. Your caring attitude will help you connect with customers. You'll also meet new people, make friends, and have opportunities to grow in a supportive, friendly environment. You'll report to a Team Lead and help the team succeed.

On a typical day, you’ll:

● Respond to customer messages that come in through chat, email, or social media.

● Help solve their problems and answer their questions using written communication only. ● In certain situations, make outbound calls to customers and partners. What You Bring to the Role

● 1 year or more customer service experience – Freshers welcome to apply

● Great written communication skills including grammar and spelling

● High School Diploma

● Computer savvy

● Flexibility to work in a 24/7 environment What You Can Expect

● Knowledgeable, encouraging, supporting and present leadership

● Diverse and community minded organization

● Career-growth and lots of learning opportunities for aspiring minds

● And yes...all the competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you

Employee Benefits: Career growth opportunities through internal promotions.

Employee development with in-house and external training.

Competitive salaries and comprehensive benefits.

Mediclaim and Personal Accident Insurance.

Attractive Employee Rewards.

Employee Referral Bonus.

Free Transport (During Night Shift)(One Way)

Rotational shift. (24/7 shift) Night Shift Allowance.

Subsidized Meals & 24/7 Cafeteria.

Gift Cheque for Marriage and Childbirth.

Accommodation & Relocation Benefits:

Free accommodation and meals for 5 days from the time of your arrival.

Ticket fare reimbursement for relocation.

Pay: ₹25,000.00 - ₹38,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Work Location: In person