Customer Support Center

Basic Purpose of Position:

Provides professional assistance to customers by handling inquiries across all communication channels, resolving problems, and guiding them in the effective use of banking and digital products. Proactively identifies opportunities to recommend additional products and services that best meet customer needs. Represents the Bank with professionalism and care, building and strengthening relationships while enhancing the Bank’s image and contributing to growth. Consistently delivers excellent customer service by demonstrating product knowledge, problem-solving skills, and the ability to multi-task in a fast-paced environment.

Primary Responsibilities:

• Respond to customer inquiries through phone, email, chat, and other communication channels.
• Provide support and guidance on digital banking products and services.
• Use multiple computer programs and systems to assist customers efficiently.
• Demonstrate knowledge of all bank products and services.
• Identify customer needs and make appropriate referrals for additional products/services.
• Troubleshoot issues and provide effective problem resolution.
• Multi-task in a fast-paced environment while maintaining accuracy and professionalism.
• Deliver a positive and consistent customer experience in every interaction.

Maryville

Nodaway Valley Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, status as a protected veteran, among other things, or status as a qualified individual with disability.

Nodaway Valley Bank may elect to request a credit bureau report and background check on potential employees. We must have your written permission to obtain this information.

Direct questions to 660-562-3232 or [email protected]

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Nodaway Valley Bank. To link to the Machine-Readable Files, please click on the URL provided: www.transparency-in-coverage.uhc.com