Customer Support- Chat Process- Jaipur

Roles and Responsibilities :

• Provide customer support through email, chat, or other digital channels to resolve customer queries and concerns.
• Process transactions, answer questions about products/services, and address issues in a timely manner.
• Maintain accurate records of all interactions with customers using CRM software.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-10 years of experience in a similar role (non-voice process).
• Good communication skills for effective interaction with customers via email/chat.
• Ability to work on rotational shifts including evenings/weekends as per business requirements.
• Basic knowledge of computer applications such as MS Office Suite.