Customer Support

We are seeking a highly motivated contractor to join our support team. This role is central to managing customer cases, supporting team operations, and driving process improvements. The ideal candidate is proactive, organized, and has strong experience in customer support.

Key Responsibilities:

• Respond to customer cases promptly and professionally.

• Daily activation of new customer and existing customer orders

• Provide escalation support to external and internal

• Identify opportunities for process improvements and ensure these initiatives are carried through to completion.

Additional Responsibilities (Once up to speed):

• Track and report metrics

Qualifications:

• Experience in customer support or a related field.

• Experience with Cisco or a similar technology services organization.

• Strong organizational and communication skills.

• Ability to manage multiple priorities and work with cross-functional teams.

• Experience leading or training others.