CUSTOMER SUPPORT

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Job Objective

We are looking for an experienced Customer Support with a sharp service delivery mindset. In this role, you will extend the best possible client care and provide seamless transactions about our products and services through the phone.

Essential Job Functions

• Professionally analyze and resolve incoming customer calls with the goal of providing the best possible workaround.
• Craft a positive customer service experience with each interaction.
• Ensure all contacts made with customers are logged into the system meticulously and in a timely manner for proper documentation.
• Actively provide recommendations for continuous product and process improvement.

Skills & Qualifications

• Preferably with a Bachelor’s degree; must have undergone at least 2nd year of college level.
• Must have 2 to 3 years of customer service experience in the business process outsourcing industry.
• Outstanding English communication skills including clear and articulate verbal, listening, and written competency.
• Have proven track record and passion for creating exceptional customer experience.
• With a positive and professional demeanor.
• Willing to work on graveyard shifts.

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