Customer Support

CUSTOMER SUPPORT EXECUTIVE

Location: Ashok Nagar, Chennai
Salary: ₹15,000 – ₹35,000 per month + Performance Incentives
Job Type: Full-time
Weekly Off: Sunday

ABOUT AIVIDA

Aivida is a digital healthcare platform building a connected ecosystem for doctors, pharmacists, and lab clinics. We're growing our onboarding team to bring more healthcare providers onto our platform and help them get the most out of it from day one.

ROLE OVERVIEW

We're hiring a Customer Support Executive to drive presales outreach for Aivida. In this role, you'll be the first point of contact for doctors, pharmacists, and lab clinics — introducing them to our platform, addressing their questions, and guiding them through onboarding.

KEY RESBONSIBILITIES

Make outbound presales calls to doctors, pharmacists, and lab clinics to introduce the Aivida platform

Achieve a daily target of 60 calls

Clearly communicate the platform's features, benefits, and onboarding process

Address queries and objections professionally to move prospects toward onboarding

Maintain accurate call logs and follow-up records

Consistently meet or exceed monthly onboarding targets

Coordinate with the field team to ensure smooth handoffs where needed

REQUIREMENTS

Excellent verbal communication skills, especially over the phone

Prior experience in telecalling, presales, or customer support preferred

Comfortable working with high call volumes and daily targets

Basic computer/app proficiency for logging calls and updates

Healthcare or pharma industry exposure is a plus but not mandatory

WHAT WE OFFER

Performance-based incentives on top of fixed salary

Fixed weekly off on Sunday

Opportunity to grow with a fast-scaling digital healthcare company

Supportive team environment with clear daily targets

HOW TO APPLY

Call 9840035181
Send your resume to [email protected]

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person