Customer Support

The Company
Our client is a leading global manufacturing organisation with operations spanning multiple regions and markets worldwide. With a strong reputation for innovation, quality, and operational excellence, they design and manufacture products that are trusted by customers across a range of industries. The business continues to invest in technology, process improvement, and sustainable manufacturing practices, while maintaining a strong focus on employee development and collaboration.

The Role
This role supports the local sales team by coordinating customer orders and ensuring smooth order processing reporting to a support Customer Service Manager.

Key Responsibilities

• Deliver exceptional customer service by responding to customer enquiries in a timely, professional, and solutions-focused manner.
• Process and manage customer orders accurately within the ERP system, including order entry, updates, invoicing, and associated documentation.
• Coordinate order fulfilment and shipments with customers, warehouse teams, and transport providers to ensure on-time delivery.
• Monitor order progress and proactively communicate status updates, potential delays, and any issues to customers.
• Act as the primary point of contact for incoming customer phone calls and email enquiries.
• Collaborate closely with Sales, Warehouse, and Production teams to ensure accurate and efficient order processing.
• Resolve customer queries, complaints, and returns promptly while maintaining a high level of customer satisfaction.

Your Profile

• Minimum of 3 years' experience in a similar role
• Experience in manufacturing or logistics is advantageous
• Experience with ERP systems

Benefits

• Discretionary company performance bonus paid twice a year
• 1 work from home day a week

Apply Today
Please send your resume by clicking on the apply button.

Reference Number: 06900-0013499536

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