Customer Support

Role & responsibilities :

• Understand customer concerns and provide timely and appropriate solutions.
• Resolve complaints professionally while maintaining a positive customer experience.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Maintain accurate records of customer interactions and resolutions.
• Meet defined customer service, response-time, and resolution-time targets.
• Identify recurring customer issues and share feedback with the relevant teams.
• Follow company policies, procedures, and customer service standards.

Required Skills:

• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Customer-oriented and patient approach.
• Ability to handle difficult customers professionally.
• Ability to multitask and work effectively in a fast-paced environment.
• Good attention to detail and follow-up skills.