RM Investment Bank Ltd
Customer Support
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
MYR 30,000 – MYR 42,000 / year
Location:
Kuala Selangor, Selangor, Malaysia
Work mode:
Onsite
Published on:
10 September 2026
What they need
Key Responsibilities:
Respond to client enquiries in a professional and timely manner
Assist clients with account-related questions, onboarding, and general support
Provide accurate information regarding our products, services, and procedures
Coordinate with internal departments to resolve client requests and operational matters
Follow up on outstanding cases and ensure proper resolution
Maintain accurate records of client enquiries and communications
Escalate complex or sensitive matters to the relevant team when necessary
Requirements:
Good communication and interpersonal skills
Customer-focused with a professional and positive attitude
Able to communicate effectively in English
Good problem-solving and organisational skills
Comfortable working with online systems and customer support platforms
Previous experience in Customer Support, Financial Services, FinTech, Banking, or a related industry will be an advantage
Benefits: Free parking and lunch provided.
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