Customer Support

Description The Customer Support Associate handles high volume of inbound and outbound calls. They listen to customers’ issues or complaints and provide helpful solutions. The Call Center Associate will also make outbound calls to patients/customers to obtain insurance information and will submit files for approval once completed and updated.

• Please do not call the company for updates on this position, use Indeed to follow-up-

Duties & Responsibilities

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Guide callers through troubleshooting navigating the company site or using the products or services
• Place outgoing calls to past patients in attempt to clarify and resolve any billing issues.
• Collaborate with other call center professionals and training manager to improve customer service
• Responsible for entering accurate data from emails/telephone conversations into the call center database
• Successfully manage and monitor the phone queue
• Correspond professionally with customers via email, phone, and chat
• Provide excellent customer service while maintaining the company’s positive reputation.

Qualifications Educational Requirement: (please check which all that applies)

• High school diploma, GED, or suitable equivalent.
• Excellent customer service and communication skills, bilingual a plus.
• Previous experience and a working knowledge of Excel, Word and Outlook and demonstrated experience in accurate data entry.

Other Qualification & Requirements

• Proficient typing and data entry skills
• Strong attention to detail
• Ability to work as part of a team
• Self-motivated, well-organized, reliable, and able to prioritize workload.
• Good personal and outstanding communication skills, both written and verbal.