Customer Support

About the role

Assist in the daily operations of the Customer Service Department, handling patient inquiries and concerns regarding in-patient, out-patient, billing, admissions, professional fees, and other hospital services.

Key responsibilities

• Handle patient inquiries and concerns regarding in-patient, out-patient, billing, admissions, professional fees, and other hospital services
• Provide accurate information and timely assistance to patients, clients, and visitors
• Coordinate with different departments to address customer concerns and service requests
• Assist in resolving customer complaints and escalate complex issues to the supervisor when necessary
• Maintain accurate records of customer interactions, inquiries, and resolutions
• Support the implementation of customer service standards, policies, and procedures
• Perform administrative and clerical tasks related to customer service operations

About you

• Bachelor's Degree in Business Administration, Management, Communications, Healthcare Administration, or any related field
• At least 1–2 years of experience in customer service, healthcare, HMO, or a related field is preferred
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Ability to handle patient inquiries and concerns professionally
• Basic knowledge of hospital processes, HMO transactions, billing, admissions, and insurance procedures is an advantage
• Proficient in Microsoft Office applications and basic computer operations
• Detail-oriented, organized, and able to work in a fast-paced environment
• Willing to work on shifting schedules, weekends, and holidays if required