Customer support

Role description

Role Summary:

The Support Engineer provides businesscritical support to Azure customers worldwide through email and phone As a subject matter expert in Azure services and commerce platforms the role involves troubleshooting low level technical and billing issues delivering timely resolutions and ensuring an exceptional customer experience

Key Responsibilities:

• Provide support for Azure Platform services commerce systems billing and accountrelated issues

• Diagnose and resolve customer problems using strong analytical and troubleshooting skills

• Communicate effectively with customers to gather information explain next steps and provide timely updates

• Support OrdertoCash operations invoicing payment transactions and online service processes

• Collaborate with crossfunctional teams to drive issue resolution and customer satisfaction

• Escalate complex issues when specialized expertise is required

• Continuously build expertise in Azure technologies architecture and service offerings

Required Skills:

• Excellent spoken and written English communication skills

• Strong customer engagement and stakeholder management abilities

• Proven troubleshooting and problemsolving skills

• Understanding of cloud services Azure fundamentals and online platforms

• Knowledge of commerce and billing processes including invoicing and payment transactions

• Experience with accountlogin troubleshooting and customer support operations

• Strong learning agility and ability to quickly acquire new technical skills

Core Competencies:

• Customer Focus

• Technical Problem Solving

• Communication Excellence

• CrossTeam Collaboration

• Ownership Accountability

• Continuous Learning and Adaptability

Skills
Mandatory Skills : Servicedesk

About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert