Customer Support

Requirements

• Good communication and interpersonal skills.
• Customer-oriented with a positive and helpful attitude.
• Basic computer skills and familiarity with web-based applications.
• Ability to understand and troubleshoot customer concerns.
• Able to communicate clearly and professionally with customers.
• Detail-oriented, organized, and able to manage multiple customer requests.
• Willing to learn and understand the features and processes of the CLA Portal.
• Ability to work independently and coordinate with the appropriate team when issues require escalation.
• Experience working with a shipping line, freight forwarding, customs broker, or broker company is an advantage.
• Knowledge of shipping, logistics, customs clearance, or related processes is an advantage.

Responsibilities

The Customer Support Representative will be responsible for providing assistance to customers regarding all their needs and concerns related to the Company Portal, including:

• Assist customers with questions and concerns related to the Portal.
• Guide customers in navigating and using the portal's features and functions.
• Troubleshoot basic technical and account-related issues.
• Provide clear and accurate instructions to customers.
• Monitor and follow up on customer concerns until they are resolved.
• Escalate complex technical or system-related issues to the appropriate team.
• Maintain accurate records of customer inquiries, requests, and resolutions.
• Provide timely and professional customer service.
• Communicate portal updates, procedures, and relevant information to customers when necessary.
• Ensure customer concerns are handled efficiently and in accordance with company policies and procedures.

Pay: Php18,000.00 - Php22,000.00 per month

Work Location: Hybrid remote in Pasay