customer support

• Handle customer enquiries through phone, email, WhatsApp, or other communication channels.
• Understand customer requirements and provide accurate information about products, pricing, availability, and services.
• Assist customers with product-related queries and provide appropriate solutions.
• Handle customer complaints and coordinate with the concerned teams for resolution.
• Follow up with customers regarding enquiries, orders, deliveries, and service requests.
• Maintain customer details and update records in the CRM system.
• Coordinate with sales, store, inventory, and delivery teams to resolve customer issues.
• Provide timely updates to customers regarding orders and product availability.
• Maintain proper records of customer interactions, complaints, and resolutions.
• Ensure professional and courteous communication with customers.
• Support the sales team by following up on customer enquiries and leads when required.
• Prepare basic customer support reports and daily updates.
• Fresher to 4 years of experience in Customer Support, Customer Service, Retail, Sales Support, or a similar role.
• Experience in Jewellery, Pearls, Fashion, Premium Retail, Luxury Retail, or Lifestyle Products will be an added advantage.
• Freshers are welcome if they have good communication and customer-handling skills.
• Must have basic computer knowledge.

Pay: ₹18,000.00 - ₹28,000.00 per month

Application Question(s):

• Fresher to 4 years of experience can apply : yes
• Experience in Jewellery, Pearls, Fashion, Premium Retail, Luxury Retail, or Lifestyle Products will be an added advantage: yes
• Salary 16k - 28k CTC interested can apply: yes
• Must have basic computer knowledge: yes
• Timings shifts 9Am-6Pm and 12Pm- 9:30Pm : yes

Experience:

• Customer support: 1 year (Preferred)

Work Location: In person