Customer support

Key Responsibilities

• Handle incoming toll-free customer calls and resolve service-related queries.
• Follow up with service engineers regarding pending service requests and customer complaints.
• Ensure service cases are closed within the stipulated Turnaround Time (TAT).
• Coordinate between customers and service engineers to ensure timely service resolution.
• Maintain and regularly update the customer database.
• Use Advanced Excel for data management, tracking, reporting, and analysis.
• Use Microsoft Outlook for professional email communication and follow-ups.
• Maintain accurate records of customer interactions, service requests, case status, and resolutions.
• Track pending cases and proactively follow up to avoid service delays.
• Communicate professionally with customers across all three mandatory languages: Marathi, Hindi, and English.

Required Skills

• Strong verbal communication and proactive customer-handling skills.
• Mandatory proficiency in Advanced Excel and Microsoft Outlook.
• Excellent follow-up and cross-functional coordination skills with service engineers.
• Ability to manage, clean, and update large volumes of data accurately.
• Strong organizational skills and sharp attention to detail.
• Ability to multi-task, manage multiple service requests, and strictly meet TAT deadlines.

Eligibility Criteria

• Educational Qualification: B.Com or any higher qualification.
• Language Proficiency: Fluency in Marathi, Hindi, and English is mandatory.
• Experience: Candidates with prior experience in customer support, customer care, service coordination, or call handling will be highly preferred.
• Job Location: Candidates must be comfortable working on-site from the Pune location.

Ideal Candidate Profile

A proactive and detail-oriented professional who can seamlessly handle customer calls, efficiently coordinate service follow-ups, maintain large databases, and ensure service cases are closed within the required timeline.

Pay: ₹22,000.00 per month

Work Location: In person