Customer Support

Customer Support

Temporary Contract

Working Hours: 8:30am - 5:00pm, Monday - Friday.

Office Based: Stretford, Manchester.

We’re looking for an enthusiastic and proactive Customer Support person to join our growing team.

This role is ideal for someone who enjoys processing orders, inputting data, supporting customers, and liaising with suppliers. You’ll need strong attention to detail, a positive attitude, and the ability to work effectively in a busy office environment.

About Gleave
Gleave is an industrial supplies specialist, providing over 8,000 products (SKUs) from UK and international suppliers. We support large customer contracts with strict performance KPIs and service-level agreements (SLAs).

This role sits within the combined supply chain and customer support team, responsible for managing the end-to-end order process, from processing customer orders, confirming delivery dates, liaising with suppliers, through to ensuring successful delivery. You will play a key part in maintaining high levels of customer satisfaction.

Responsibilities

• Building and maintaining strong relationships with customers and suppliers
• Processing a high volume of customer orders accurately and within agreed timescales
• Ensuring orders are checked, updated in the ERP system, and managed from order to delivery
• Proactively identifying any at-risk orders, providing customers with updated delivery information or alternative solutions
• Updating the Issues Log and resolving queries such as proof of delivery, invoice discrepancies, returns, and quarantined items
• Liaising with internal teams to ensure on-time fulfilment, and communicating proactively with customers if delays occur
• Chasing purchase orders with suppliers, updating delivery dates
• Processing collections/returns to the Distribution Centre
• Handling customer service queries via telephone, e-mail and ERP system

About You (Requirements)

• Strong written and verbal communication skills – professional email etiquette and confident phone manner
• Proficient in Microsoft Office (Outlook, Excel, Word) must be confident using Excel
• Ability to plan and prioritise workload to meet deadlines
• Accurate and efficient at data entry and order processing
• Self-motivated, organised, and able to work independently as well as part of a team
• Professional, polite, and customer-focused approach

Role Details

• Job Types: Temporary, Full-time
• Salary: £28,000 – £32,000 per year (depending on experience)
• Schedule: Monday – Friday, 8:30am – 5:00pm
• Location: Stretford, Manchester (must be able to reliably commute)
• Education: A-Level or equivalent (required)
• Experience: Customer Service – minimum 1 year (preferred)

Application Process

To apply, please send us your CV with full education results, grades and work history. In your cover note, please explain why this role interests you and what makes you a strong fit.

Shortlisted candidates will be invited to an initial 15 minute video interview conducted via Microsoft Teams to discuss the role & their application. Following this the second stage will be for shortlisted candidates to be invited to an in-person interview.

Please note: Gleave is an equal opportunities employer. For a copy of our Equal Opportunities Policy, please contact us.

Due to the high volume of applications, if you do not hear from us within 4 weeks, unfortunately your application has been unsuccessful on this occasion.

Pay: £28,000.00-£32,000.00 per year

Benefits:

• Company events
• Cycle to work scheme
• On-site parking

Ability to commute/relocate:

• Manchester M32 0NB: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please explain, in max. 2 sentences, why you are looking for temporary work:

Experience:

• Customer Service: 1 year (preferred)

Language:

• English, with a high-level of written & verbal communication (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person