Customer Support

The opportunity

We're looking for a Customer Support individual to join our team. You'll be the vital link between the organisation, internal teams, and clients, ensuring seamless integration of new projects and system users. This role balances technical data proficiency with exceptional interpersonal skills to execute account setups and transitions with precision and within established timeframes.

What you'll be doing

• Transition & Project Coordination: Support the planning and coordination of transition activities, tracking tasks, timelines, and handovers to ensure no details are missed.
• Client & Internal Liaison: Serve as the primary, friendly point of contact for clients and internal teams. Coordinate with cross-functional teams to meet delivery objectives and follow up to confirm actions are completed.
• Data Management & Documentation: Collate, process, and audit datasets to ensure accuracy before system integration. Maintain clear, accurate documentation, notes, and checklists for all processes.
• Risk & Process Management: Proactively flag risks, delays, or gaps and suggest solutions to enhance client experience and operational efficiency.
• Account Monitoring: Oversee multiple client accounts simultaneously, ensuring solution delivery aligns with specific customer needs and deadlines.

Who you are

• Technical Proficiency: Advanced skills in Microsoft Excel (cleaning and managing complex spreadsheets) and the broader Microsoft Office Suite.
• Experience: A minimum of 2 years in a professional, client-facing environment is preferred, though this can be a growth-focused role for a junior candidate with strong coordination skills.
• Project Management: Proven ability to multitask and manage competing priorities.
• Education: A Bachelor's degree in Business Administration, Finance, Accounting, or a related field is preferred.

Attributes we look for

• A People Person: Approachable, friendly, and confident in building professional relationships.
• Detail-Oriented & Reliable: High attention to detail under deadline pressure and a commitment to following established processes.
• Self-Managed: Able to prioritise tasks and meet deadlines independently.
• Proactive Learner: Comfortable asking questions and quickly learning new fintech systems.
• Bilingual: Exceptional verbal and written communication skills in both English and Afrikaans.

Who we are

Commspace is an innovative web application built primarily to help independent financial advisers manage, split, track, and analyse revenue. We're obsessed with our customers' success and built the system with simplicity and ease of use in mind. Behind it is a driven team that's genuinely passionate about its people. Our culture promotes inclusivity, a healthy work-life balance, integrity, positivity, and growth.

If you're looking to join a team where your opinion is valued, your contributions are noticed, and you get to work with fun and talented people, this is the place for you.

Compensation & Benefits:

• Hybrid – Paarl, South Africa (3 days office / 2 days remote)
• Permanent
• Salary is market-related and dependent on experience + group benefits
• Available from 01 October 2026

How to apply

Click Apply on Indeed, or email your CV and academic records to [email protected]

Pay: R18 000,00 - R25 000,00 per month

Work Location: Hybrid remote in Paarl, Western Cape 7646