Customer Support

We are looking for enthusiastic and customer-focused individuals to join our Customer Support team. As a Customer Support Executive, you will be the first point of contact for our customers—assisting them with queries, resolving issues, and ensuring a smooth service experience.

Key Responsibilities:

• Handle inbound and outbound calls and emails..
• Assist customers with product/service information, billing, and troubleshooting.
• Resolve customer complaints and escalate complex cases when required.
• Maintain accurate records of customer interactions in CRM systems.
• Ensure service quality by meeting KPIs such as response time, resolution rate, and customer satisfaction.
• Work closely with internal teams to ensure customer needs are met.

Requirements:

• Education: Graduate (any stream).
• Experience: 1–2 years in customer service or call center (Freshers welcome).
• Excellent communication skills in English.
• Strong problem-solving and interpersonal skills.
• Basic computer knowledge and typing ability.
• Willingness to work in rotational shifts (Day/Night).

Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off

Ability to commute/relocate:

• Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer support: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person