Customer Support Consultant

Turners Group NZ Ltd is part of the Turners Automotive Group and we're very proud to have been helping Kiwi's buy and sell used vehicles for over 50 years.

Due to company growth, driven by a fantastic advertising campaign we are currently seeking a Customer Support Consultant to join the rest of our awesome team based at our Ellerslie support office.

What does the role entail?

You will be answering Inbound and Outbound calls, plus emails, and web enquires. Needless to say the role can be fast paced and varied so you will have fantastic verbal and written communication skills and the ability to relate to customers from various backgrounds. This is a full time role with one weekend day included. Your initial training will run Monday to Friday for the first 4-5 weeks. After training, your regular shift will be Sunday to Thursday 9.00am to 5.30pm.

We’re looking for someone who:

• Fantastic customer services skills & excellent phone manner;
• Great time management skills & ability to follow process;
• High attention to detail;
• You will be a real team player as well as being able to work autonomously;
• Computer literacy, intermediate Word/Excel.
• Previous Customer Services/Call Centre experience is an advantage, but a passion for helping people combined with a “can do attitude” will give you the edge as full training will be given on our systems, products and services.

What we offer:

• A great Company Culture where people love what they do and truly enjoy coming to work every day
• Handy Central Park location which is a walking distance to Ellerslie town centre & train station;
• Remuneration package that's reviewed annually
• Employee Referral Programme where you can earn $1,000 for successfully referring a friend
• Life Insurance and Will
• Ongoing training and development opportunities
• Take a day off on your birthday!
• Complimentary fresh fruit and coffee machines,
• Friday drinks with onsite pool table & ping pong;
• And 99% of our calls are from happy customers just wanting a bit of help.  This is not a Contact Centre environment where you will feel beaten up at the end of the day!

Watch the video below to check out what our people have to say about why they love working at Turners! 

Want to learn more? Visit https://turnerspeople.co.nz

Turners is an equal opportunity employer, we value diversity and inclusion.

Apply now and bring your energy to Turners!