TeamLease
Customer Support Coordinator
Skills
2 months ago
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Important information
Contract type:
Permanent
Salary:
₹200,000 – ₹600,000 / year
Location:
Chennai, Tamil Nadu, India
Work mode:
Onsite
Published on:
25 August 2026
What they need
Key Responsibility
(i) Managing customer complaints
Coordinating with dealers, Regional team, Call Centre and related departments (Quality, Parts/ Sales Support/ marketing etc) to address and close complaints within target days)
(ii) Strengthening Dealer CRM through Training & Review
(iii) Ensuring actions to reduce complaints for the zone (Critical dealer review, Process correction/ training etc.)
(iv) Zonal reviews
(v) Escalation Management
Skill Set
- Good communication skills (English/ Hindi)
- Efficient in excel & ppt
- Team player
- Basic Automobile Technical know-how
- Positive attitude
- Empathy & Customer centric approach
- Efficient time management
Education & Experience
- Preferably from Automobile background
- Graduate preferably B.Tech/ Engineering Diploma
- Prior experience of Customer Support / Regional service / Process quality
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