Customer Support Coordinator

Customer Support Coordinator

Full-time | Monday–Friday | 8:30am–5:00pm
Office-based | Permanent position

We’re looking for a Customer Support Coordinator to manage customer requests, follow up on open issues, and coordinate information between customers and our internal teams.

This is a hands-on support role for someone who is organized, comfortable communicating with customers, and able to keep track of multiple requests without losing attention to detail.

Day to Day

• Respond to customer inquiries by phone and email
• Review customer requests and determine the appropriate next step
• Follow up on unresolved questions, orders, appointments, or service requests
• Update customer accounts, contact details, and request history
• Coordinate customer requests with the appropriate internal department
• Schedule appointments and confirm arrangements with customers
• Check the status of open requests and provide customers with updates
• Record customer interactions and actions taken in company systems
• Identify issues that require additional support and escalate them appropriately
• Process routine customer forms, requests, and documentation
• Check customer information for accuracy before updating records
• Keep open requests organized and ensure follow-ups are completed on time

What’s Important

You’ll need strong communication, organization, and follow-up skills. The ability to listen to customers, understand what they need, and take the correct next step is important.

Previous customer service, customer support, call center, administrative, reception, retail, or service coordination experience is useful. Experience working with customer records, scheduling systems, or CRM software is a plus, but training will be provided on our systems.

We’re looking for someone who can:

• Communicate clearly and professionally with customers
• Stay organized when handling multiple requests
• Follow through on tasks without constant supervision
• Enter customer information accurately
• Prioritize routine requests and meet follow-up deadlines
• Work effectively with different internal teams
• Remain professional when dealing with customer concerns

Working Week

Monday to Friday
8:30am–5:00pm
Full-time, permanent
Office-based

Please apply with your current resume to be considered for the Customer Support Coordinator position.

We are an equal opportunity employer and consider qualified applicants in accordance with applicable federal, state, and local laws.

Pay: $26.47 - $29.96 per hour

Benefits:

• 401(k)
• On-the-job training
• Paid time off
• Parental leave

Work Location: In person