Customer Support Coordinator

Position: Customer Support Coordinator

Location: Gurgaon office in sec 32.

CTC - 3LPA-7LPAdepending on candidate.

Need 2-3 persons; preference is female candidate.

For Interview purpose will need to go to Manesar Industrial Office once. Candidates strictly required from Manufacturing, supply chain or production Industries.

Job Overview

We are looking for a high-performing Customer Support Coordinator to manage relationships with our most important clients. In this role, you will act as the vital bridge between our production facility and our customers. Your primary mission is to ensure day-to-day orders are received accurately, planned smoothly, and delivered on time. The ideal candidate possesses exceptional communication skills, a poised professional demeanor, and a sharp eye for logistical coordination.

Key Responsibilities

• Client Relationship Management: Serve as the primary, professional point of contact for high-value VIP clients.

• Order Lifecycle Coordination: Receive, log, and track day-to-day customer orders from initial inquiry to final delivery.

• Production Liaison: Translate customer requirements into actionable plans for the production facility team.

• Timeline Planning: Coordinate with production schedulers to ensure manufacturing timelines align with client delivery expectations.

• Proactive Communication: Provide regular status updates to clients regarding order progress, shipping schedules, and potential delays.

• Issue Resolution: Address and resolve client complaints or production bottlenecks quickly to maintain high satisfaction.

• Logistics Tracking: Oversee dispatch and delivery coordination to ensure accurate, ontime arrivals.

Required Skills and Qualifications

• Communication Skills: Superb verbal and written communication skills with experience handling executive-level corporate clients.

• Interpersonal Savvy: Proven ability to build trust and maintain strong relationships under high-pressure situations.

• Coordination Expertise: Strong organizational skills with a background in manufacturing, logistics, or supply chain coordination.

• Problem-Solving: Ability to think on your feet and resolve conflicts between production limits and client demands.

• Detail-Oriented: High accuracy in data entry for order processing and timeline tracking.

• Tech Literacy: Proficiency with ERP systems and Microsoft Office (Excel)

Preferred Experience

• 2 to 5 years of experience in customer success, account management, or production coordination.

• Experience working directly within a manufacturing, production, or warehouse environment is highly valued.

Interested Candidates can share their application over [email protected] or contact directly on +91 8810421090.