Customer Support Coordinator

FlexTG LLC is the largest and most respected Managed Print Solutions provider in the nation. For more than 15 years, FlexTG has provided a unique and high-value driven enterprise service to businesses of all types - a fully integrated national managed program for document technology. We are the service and solutions professionals, providing support to medium and large businesses throughout the country. FlexTG currently manages clients in all 50 states including Canada and Puerto Rico.

Position Summary

This position partners with the Sales organization and is responsible for assisting in business development, customer financials and supporting all Sales Team needs. Position is based in Hunt Valley, MD.

Essential Functions and Responsibilities

Timely follow up and Responses to Requests and Escalations

• Works closely with customer contacts, end-users and FlexTG’s internal resources on billing requests, contracts, and escalations
• Prepares reports and documentation for the Sales Team
• Responsible for Region wide post sales needs
• Some travel required (10%)
• Supports all other team member tasks and other duties as assigned

Qualifications and Experience

Excellent customer relation skills

• Background in customer service
• Bachelor’s degree preferred
• Strong self-motivator
• Excellent oral and written communication skills
• Independent and hard working
• Strong time management & organization skills
• Must follow the policies and procedures set forth by FlexTG LLC
• Intermediate computer knowledge* MS Office (Microsoft Word, Excel, PowerPoint, Outlook)
• Experience with ServiceNow
• As part of pre-employment, we require drug and background screenings

FlexTG is committed to providing equal employment opportunities for all applicants and associates. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, the Company prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.