Customer Support Coordinator

Catalytic Combustion is immediately hiring for a detail-oriented and organized Customer Support Coordinator to support the day-to-day coordination of customer orders from order entry through delivery and invoicing. This position serves as a key connection point between sales, customers, and internal departments, helping ensure orders are accurately entered, released to manufacturing, scheduled, produced, shipped, and invoiced on time. The ideal candidate will be highly organized, proactive, comfortable working across multiple departments, and able to effectively communicate changing priorities and timelines.

Location: Bloomer WI

Join Catalytic today to enjoy:

• Competitive wages with annual performance appraisals w/wage reviews - pay based on experience
• $5 co-pay for ALL employees and their dependents participating in our Medical Insurance at a near-site wellness clinic!
• Competitive Insurance Benefits, including major medical plan w/HSA
• 401K, Enroll @ 6 Months, 5% Current Match + Immediate Vesting
• Sparkling Work Environment & Modern Equipment too!
• Shift specific premiums of $5.00 per hour
• Training & Mentoring, learn from experts in the industry
• Advancement Opportunities
• Great Hours
• Employee Appreciation Events & Gifts & Much more!

The Customer Support Specialist is responsible for:

• • Enter and maintain customer orders and customer information accurately within the ERP system.
  • Review orders for accuracy, completeness, pricing, delivery requirements, and customer-specific requirements.
  • Coordinate new customer onboarding paperwork and ensure required documentation is completed.
  • Serve as a primary internal point of coordination for customer order status and requirements.
  • Support the release of customer orders to manufacturing.
  • Monitor order timelines and coordinate with manufacturing to ensure customer commitments are understood and communicated.
  • Communicate changes to schedules, priorities, and customer requirements to the appropriate internal teams.
  • Assist in communicating shipment delays and revised timelines to customers.
  • Monitor and help maintain and report customer on-time delivery performance metrics.
  • Coordinate with shipping to ensure orders are prepared and shipped according to customer requirements.
  • Coordinate with Purchasing regarding material requirements, availability, and potential impacts to customer orders.
  • Provide general administrative and operational support across departments as needed.

EDUCATION/EXPERIENCE:

• High School Diploma or General Education Degree (GED) is required
• Ability to work in a fast-paced environment, handling multiple priorities at once
• 1-3 years working experience in customer service, dispatching, scheduling or coordination is preferred
• Strong computer skills are required
• Strong phone and email etiquette skills required
• Familiarity with ERP or CRM systems is a plus
• Manufacturing or accounting experience is a plus.

Catalytic Combustion is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Military and Veterans are encouraged to apply