Customer Support Coordinator

Company Description

AMS Parts exists to equip those who build our world.

When a machine goes down, the job stops. Our customers — contractors, fleet managers, independent shops and dealers — call us because an excavator, dozer or loader is sitting idle, and every hour it stays there costs them money and daylight. We find the part, we get it moving, and we stay with it until it is on the ground where they need it.

We supply used, rebuilt, new aftermarket and OEM parts for heavy construction equipment, sourced through a worldwide network of manufacturers, rebuilders and salvage yards and shipped wherever the work is.

Founded in Middletown, Ohio in 2010, we set out to be more than the place you call when nothing else has worked. We want to be our customers’ everyday parts dealer — the first number they try, not the last.

How we work is not left to chance. AMS runs on a defined operating system — our roles, processes and standards are written down — so the answer a customer gets does not depend on who picks up the phone.

We hold ourselves to a standard higher than “we did what we said.” The call back before the customer has to chase us. The straight answer when the news is not good. The part that arrives when we promised it. That is the WOW we are after, and it comes out of five core values: Integrity, Positive, Driven, Teachable, and Resourceful & Initiative.

What You’ll Do

• Enter and process customer orders accurately in NetSuite.
• Issue purchase orders to vendors and follow up on open POs for status and tracking.
• Own returns, credits, and warranty claims from the customer’s first call through to resolution.
• Keep customers updated on order status, backorders, and delays—before they have to ask.
• Partner with our Account Executives, warehouse, and vendors to solve problems as a team.
• Maintain accurate records and documentation on every order and claim.
• Build working product knowledge across our parts lines.

What We’re Looking For

• 2+ years in customer support, order processing, inside sales support, or a coordinator role in an office environment.
• Experience entering orders and issuing purchase orders.
• Experience handling claims, returns, or credits with vendors or manufacturers.
• Comfortable in an ERP or CRM system (NetSuite preferred) and in Excel.
• Calm and clear with customers when something has gone wrong.
• Strong attention to detail—on a wrong part number, accuracy is money.
• (Preferred) Experience with construction equipment, industrial parts, or heavy machinery.

Schedule and Location

This is a full-time, on-site position at our Middletown, Ohio office, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Why Join Us?

• Competitive hourly pay with a defined career path.
• Health, dental, and vision benefits.
• 401(k) with company match.
• Paid time off, paid holidays, and disability coverage.
• Paid training.
• Supportive, collaborative team culture.

If you’re ready to build a career where your work keeps real equipment running, apply now and help us keep the machines moving!