Customer Support Coordinator

About Us

Clearpath Order Services provides customer support and order coordination for independent online retailers. We help our clients respond to customer questions, track deliveries, and resolve everyday order issues.

We’re looking for a Customer Support Coordinator who communicates clearly, stays organized, and enjoys helping customers reach a practical resolution.

What You’ll Do

• Respond to customer questions through email, live chat, and scheduled phone callbacks.
• Review order details and provide accurate shipping and delivery updates.
• Process eligible returns, exchanges, and refunds according to each retailer’s policies.
• Coordinate with warehouse and shipping partners to investigate delayed or missing orders.
• Keep clear records of customer conversations and next steps.
• Escalate payment disputes, unusual requests, and issues requiring manager approval.
• Flag recurring problems and suggest improvements to support documentation.

What We’re Looking For

• At least one year of customer service, order processing, or administrative support experience.
• Clear written and spoken English.
• Confidence learning order management and customer support software.
• Strong attention to detail and dependable follow-through.
• Ability to manage several customer requests and prioritize urgent issues.
• A reliable internet connection and a workspace suitable for customer calls.

Experience supporting an online store or using Shopify, Zendesk, or similar systems is helpful but not required.

Pay and Employment

This is a full-time employee position paying $20–$24 per hour, depending on relevant experience. All hours worked, including onboarding and training, are paid.

This role does not involve sales quotas or commission-based compensation.

Schedule and Location

• Fully remote within the United States.
• Monday through Friday, 9 a.m.–5:30 p.m. Eastern Time, including a 30-minute unpaid meal break.
• Expected schedule: 40 working hours per week.
• No travel required.

Applicants must be authorized to work in the United States. Immigration sponsorship is not available.

What We Provide

• Company laptop, headset, and required software.
• Paid training and written support procedures.
• Ten days of paid time off annually, plus company-observed holidays.
• Regular feedback and support from a team lead.

How to Apply

Apply through Indeed with your resume. You may include a short example of how you resolved a customer issue or handled competing priorities.

We consider applicants based on relevant skills and qualifications. Reasonable accommodations are available during the hiring process.

Pay: $20.00 - $24.00 per hour

Expected hours: 40.0 per week

Work Location: Remote