Customer Support Coordinator

Job Summary

We are seeking a dedicated and organized Customer Support Coordinator to join our team. The ideal candidate will be responsible for managing front office reception, handling incoming communications, and coordinating caregiver schedules to ensure seamless service delivery. This role requires excellent communication skills, attention to detail, and the ability to multitask effectively in a dynamic environment.

Responsibilities

• Answer incoming calls professionally, take messages accurately, and direct calls to the appropriate department or team member.
• Manage the front end reception area, ensuring a welcoming and efficient environment for visitors and callers.
• Monitor incoming emails and respond promptly to routine inquiries, providing exceptional customer service.
• Coordinate caregiver schedules, including shift changes, call-outs, and replacement coverage to maintain adequate staffing levels.
• Release caregiver schedules every Wednesday for the upcoming week, ensuring timely updates.
• Contact caregivers and clients to confirm availability and fill open shifts as needed.
• Monitor scheduled shifts continuously and follow up on any scheduling issues or changes to ensure smooth operations.
• Maintain accurate records in CRM and weekly reporting of KPI’s.
• Participate in the on call rotation after hours.
• Maintain confidentiality and protect client information in accordance with company policies and applicable privacy requirements.

Requirements

• Proven experience in customer support, administrative assistance, or related roles.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to prioritize tasks effectively.
• Ability to handle multiple responsibilities simultaneously with attention to detail.
• Proficiency in using email and scheduling software; familiarity with office management tools is a plus.
• Professional demeanor with a friendly attitude and strong interpersonal skills.
• Ability to work independently and collaboratively within a team environment.

This position offers an engaging work environment where your organizational skills and customer service expertise will make a meaningful impact. We value proactive individuals who are committed to providing outstanding support to clients and caregivers alike.

Pay: $16.00 - $18.00 per hour

Expected hours: 32.0 per week

Benefits:

• On-the-job training
• Paid time off

Work Location: In person