CUSTOMER SUPPORT – ECOMMERCE NON-VOICE

FRESHER OPPORTUNITY

Qualification: Graduate / Undergraduate
Experience: Fresher
Salary: ₹14,000 – ₹16,000 In-Hand
Transport: One-Way Cab + ₹1,400 Travel Allowance
Shift: Rotational Shifts
Working: 5 Days
Weekly Off: 2 Rotational Offs
Location: New Town, Kolkata

JOB DESCRIPTION

Handle customer queries for an Ecommerce process through non-voice support channels. Understand customer concerns and provide clear, accurate and timely written resolutions.
The role involves supporting customers with order and service-related queries, documenting interactions appropriately and maintaining professional written communication throughout the customer journey.
Candidates should be comfortable working in a fast-paced customer-service environment while maintaining accuracy and quality.

Key Focus:
Written Communication | Customer Support | Query Resolution | Accuracy | Response Quality | Customer Experience

• Email at- [email protected]

Pay: ₹14,000.00 - ₹16,000.00 per month

Ability to commute/relocate:

• New Town, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you an immediate joiner?

Language:

• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person