Customer Support Electronic Banking

Job Summary

At Foresight Bank, we are dedicated to fostering wise financial decisions and building trusted relationships. As a member of our Customer Support Electronic Banking team, you will be at the forefront of enhancing customer relationships by providing outstanding service and ensuring every transaction is processed accurately and efficiently. Your role is essential in helping our customers achieve their financial goals and ensuring their satisfaction with our services.

In addition to providing outstanding customer service, the Electronic Banking team member will be the subject matter expert for our online banking products and services, including mobile app, remote deposit, bill pay and debit cards.

We are looking for positive, smart, and motivated individuals who are passionate about helping others. If you value relationships, accountability, and continuous improvement, and if you excel in a dynamic, collaborative setting, we invite you to apply for this rewarding opportunity. Join us in making a difference in the lives of our customers and communities, and grow your career with a bank that values learning, and long-term success.

Customer Support Specific Duties and Responsibilities

• Customer transaction processing

o Process deposits, withdrawals, loan payments, official checks, bond redemption, change orders, etc.

o Complete Reg CC Holds, currency transaction reports, and suspicious activity reports as needed

o Buy and sell cash between tellers, TCR and vaults

o Process night drop and mail

o Daily balancing of drawers, TCRs, coin machine and vault

o Maintain equipment as needed

• Phone, Conversations and Email

o Answer incoming phone calls, answer questions, resolve issues or direct to another employee in a friendly manner

o Monitor internet conversations and respond in timely, professional manner

o Monitor and respond to all incoming service emails

• Complete customer requests

o Moving funds via telephone

o Loan advance requests sent to loan officer and support team

o Collect information for address changes

o Provide wire transfer information for incoming wire requests

o Collect stop payment information

Debit Card Team Member Duties and Responsibilities

• Perform day-to-day operations relating to debit cards

o Order debit cards for all branches

o Service and maintenance of all active cards

o Dispute or fraud processing for all customers

o Daily balancing of associated accounts

o Temporary card inventory and maintenance

• Digital Wallet

o Education to customers and employees of product capabilities

Mobile Deposit Team Member Duties and Responsibilities

• Perform day-to-day operations relating to Mobile Deposits

o Set up new users

o Troubleshoot user issues & missing items

o Daily check review and fraud prevention

o Maintain mobile deposit system, limits & users

o Education to customers and employees of product capabilities

Bill Pay Team Member Duties and Responsibilities

• Perform all duties relating to bill pay

o Maintain bill pay system, limits & users

o Troubleshoot user issues & missing items

o Daily review and balancing of associated accounts

o Education to customers and employees of product capabilities

Safe Deposit Box Duties and Responsibilities

• Identify client and complete access process

• Provide access to the boxes

• Answer any billing questions

ATM Duties and Responsibilities

• Monitor ATM activity and deposits

• Maintain cash levels and balance

• Troubleshoot any issues or maintenance

Supervisory Responsibilities

None

Required Skills and Abilities

• High school diploma (required)

• Post-secondary education in finance, information technology, or another business-related field (preferred)

• Experience providing excellent customer service

• Experience handling transactions in an efficient, accurate, and friendly manner

• Working knowledge of Microsoft Windows products, particularly Excel

• Strong ability to learn new computer systems

• Attention to detail

• Professional communication skills, including spoken and written language skills

Ideal Attributes

• Flexible

• Energetic

• Dependable

• Team player

• Professional

• Organized

Accountability

This position reports to Troy Munsch, Rochester Branch Manager.

Work Schedule

The team member will work primarily at Foresight Bank’s Rochester location, varying shifts between 7:45 AM and 5:45 PM, Monday through Friday and 8:45 AM to noon on a rotating Saturday schedule. This schedule is subject to change based on Foresight’s business needs. Unscheduled evening and weekend work may be needed to meet the needs of customers and employees.

Work is performed largely within the bank with limited chance for personal injury. Prolonged and frequent mental and visual concentration is required. The position involves the potential for periodic stressful situations in response to multiple priorities within established deadlines. The position involves lifting and moving up to 20 pounds of office supplies and equipment, and it involves some bending, turning, and twisting.

Compensation

Foresight Bank provides a competitive pay and benefits package.

• Salary Range: $19 – $24 per hour
• Benefits: This position is eligible to participate in Foresight’s benefits plan, which includes medical insurance, dental insurance, vision insurance, paid time off, pre-tax savings plans (health savings accounts and flexible spending accounts for eligible expenses), and retirement plans (including a 401(k) plan with an employer match).

Additional Information

This job description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all-inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties.

This job description does not constitute an employment contract. The person who fills this position will be an at-will employee of Foresight Bank. Duties and responsibilities will change with the changing business environment and needs of the bank, so every position with the bank will involve constant change. This job description is subject to possible modification to reasonably accommodate individuals with a disability.

Applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.