Customer Support Engineer -Avionics (Airbus)

Key Responsibilities:

• Act as the primary technical interface between Airbus and airline customers for IFE and connectivity systems.
• Provide timely and effective resolution of in-service technical issues related to IFE and connectivity systems.
• Analyze and respond to customer queries using Airbus technical documentation (AMM, TSM, IPC, MPD, CMM, etc.).
• Coordinate with internal design offices, suppliers, and program teams to resolve complex technical issues.
• Support Entry-Into-Service (EIS) activities, including on-site support and training for airline personnel.

Required Skills & Qualifications:

• Bachelor’s degree in Aerospace, Electronics, Avionics, or a related engineering field.
• 3–7 years of experience in aircraft maintenance or customer support, with a strong focus on IFE and connectivity systems.
• Solid understanding of Airbus technical documentation: AMM, TSM, MPD, IPC, CMM, etc.
• Familiarity with Airbus in-service engineering and airworthiness processes.
• Experience in base maintenance or modification programs is highly desirable.
• Familiarity with IFE systems (e.g., Panasonic, Thales) and connectivity technologies (e.g., SATCOM GX system, GSM).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a multicultural and cross-functional environment.