Customer Support Engineer (Based at Bayan Lepas, Penang)

Responsibilities:

• Field service activities associated with troubleshooting, diagnostic and repairing highly complex equipment at customer wafer fab facility.
• Resolve installation and upgrading problems.
• Coordinate equipment schedule to minimize system downtime.
• Conduct customer orientation and technical training on all aspects of equipment maintenance support for user application.
• Prepare field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems

Requirements:

• Bachelor’s Degree in Mechanical/Mechatronics/Electrical/Electronics Engineering
• 2-5 years of experience in equipment maintenance or field service, preferably in a cleanroom manufacturing environment
• Good interpersonal/communication skills in understanding customer needs.
• Shows initiative and can work independently.
• Ability to work overtime and travel at short notice (transport allowance benefit, overtime work is compensated)
• Candidates with no experience may be considered for entry position