Customer Support Engineer

Role Title: Customer- Facing Sales Engineer

Location: Onsite

Role Overview:

A custom foam manufacturer serving the medical, aerospace, automotive, industrial, and electronics markets is looking for a Sales Engineer with a chemical engineering background. This position combines hands-on technical problem-solving with direct customer engagement. Success in this role depends on carefully understanding what the customer actually needs and shaping that into a real, manufacturable outcome. This is an on-site position requiring close, real-time coordination with customers, manufacturing, and engineering.

Key Responsibilities:

• Own and develop relationships with key customer accounts, addressing both technical and commercial priorities

• Function as the go-between for customers and manufacturing, turning customer requirements into feasible production plans

• Drive new business growth by following up on inbound leads and initiating outreach to prospective customers

• Collaborate with engineering, estimating, manufacturing, and customer service teams to deliver timely and accurate quotes

• Participate in occasional site visits to customer locations and represent the company at trade shows or industry events

• Keep thorough documentation of account activity, sales pipeline status, and customer interactions

• Continuously develop expertise in foam materials, their applications, and evolving industry trends

Required Qualifications:

• Bachelor's degree in Chemical Engineering, Polymer Engineering, or a similar technical field

• Strong analytical and problem-solving mindset, able to work through ambiguous customer needs to arrive at a clear path forward

• A genuine enthusiasm for working with customers, backed by strong listening skills and the natural ability to earn trust

• Skilled at breaking down technical concepts for non-technical audiences while maintaining precision

• Self-motivated and well-organized, able to handle several priorities at once

• Comfortable working directly on a manufacturing floor and partnering across various departments

• Must be available to work on-site full time at one of the locations above

Preferred Qualifications:

• Prior experience in technical sales, application engineering, or a customer-facing technical role

• Understanding of polyurethane foam, polymer science, or materials chemistry in real-world applications

• Experience working for a smaller or mid-sized manufacturing organization

• Familiarity with the medical, aerospace, automotive, or industrial manufacturing industries