Customer Support Engineer

Job Title: Customer Support Executive

Experience: 03 Years
Location: Pune
Qualification: Technical/IT-related educational background
Job Summary

We are looking for a Customer Support Executive who can effectively handle client queries, coordinate with clients, and work closely with the internal technical team to ensure timely resolution of customer issues.

Key Responsibilities

• Handle customer queries through calls, emails, and other communication channels.
• Understand customer concerns and communicate them clearly to the internal technical team.
• Coordinate with the technical team for issue resolution.
• Follow up on open issues and keep clients updated.
• Maintain proper records of customer queries and follow-ups.
• Ensure a positive customer experience through timely communication.

Requirements

• 0–3 years of experience in customer support or client handling.
• Technical/IT-related educational background.
• Good communication and interpersonal skills.
• Strong coordination and follow-up skills.
• Ability to communicate effectively with clients and internal teams.
• Recent technical/IT-related graduates/freshers can also apply.
• Male candidates preferred.