Customer Support Engineer

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Role Overview

The Technical Support Engineer serves as the primary technical interface between

SkyeChip and its customers after IP delivery or project release. This role is responsible

for providing technical support, application guidance, troubleshooting, and training to

ensure customers successfully integrate and deploy SkyeChip's NOC, HBM, and other

semiconductor IP solutions.

Key Responsibilities

1. Customer Technical Support

• Serve as the primary technical contact for customers after IP delivery and

project release.

• Provide timely and professional technical support for SkyeChip's IP products and

ASIC design deliverables.

• Support customers in IP integration, configuration, implementation, and

deployment activities.

• Respond to customer inquiries and technical issues within agreed service levels.

2. Application Engineering Support

• Assist customers in understanding IP features, architecture, interfaces, and

implementation requirements.

• Provide technical guidance and best practices for integrating NOC, HBM, and

other semiconductor IP into customer SoC designs.

• Support design reviews, integration reviews, and technical discussions with

customer engineering teams.

• Develop application notes, technical guidelines, FAQs, and support

documentation.

3. Troubleshooting & Issue Resolution

• Investigate, analyze, and resolve technical issues, design bugs, and integration

challenges reported by customers.

• Reproduce customer-reported issues and perform root cause analysis.

• Work closely with IP Design, Verification, and R&D teams to identify and

implement corrective actions.

• Track issue resolution progress and provide regular updates to customers.

• Maintain issue databases and knowledge repositories for future reference.

4. Training & Customer Enablement

• Conduct technical training sessions, workshops, and product demonstrations

for customers.

• Develop training materials, user guides, and technical presentations.

• Educate customers on IP architecture, design methodology, integration flow, and

best practices.

• Support new customer onboarding and technical enablement activities.

5. Customer Relationship Management

• Build and maintain strong technical relationships with customer engineering

teams.

• Act as the customer's advocate within the organization and communicate

customer feedback to product and engineering teams.

• Support customer design reviews, project meetings, and technical escalation

discussions.

• Assist in improving customer satisfaction and driving repeat business

opportunities.

Qualifications:

• Bachelor's degree in Electrical Engineering, Electronics Engineering, Computer

Engineering, or related disciplines.

• Minimum 3 years of experience in semiconductor design, IP development,

application engineering, customer support, or related fields.

• Understanding of ASIC or SoC design methodologies and semiconductor

development flows.

• Familiarity with digital design concepts, verification methodologies, and EDA

tools.

• Strong debugging, troubleshooting, and analytical skills.

• Excellent written and verbal communication skills.