Customer Support Engineer

Industrial Automation Full-Time Job ID: DGC01035

Chennai, Tamil Nadu 1-6 Yrs ₹02 - ₹07 Yearly

Job Description
Responsibilities
Troubleshooting, Installation, Maintenance and Repair of Industrial automation systems
Maintaining communications with customers to ensure resolution and proper follow-up
Draft and submit Service reports
Suggest technical feedback and improvements based on field observations
Adhere to company Rules & Regulations strictly
Carry out the Job as per Team Leader Instructions to meet Customer Satisfaction
Job profile demands extensive travelling & working on late hours and Sundays
Identify and participate in Sales opportunities for new AMC and Renewal
Note: We need b-e EEE and Diploma in EEE completed candidate
Work type: Field job
Location : Chennai, Hyderabad
Required Skills
Attention to detail
Active listening and troubleshooting skills
Outstanding communication skills with team and clients
An analytical mind and strong problem-solving ability
Letter /Email Writing Skill
Knowledge of computer Hardware & software (Like Word, Excel, PPT, Operating System Installation, etc)
Ability to work in overtime and weekends
Learning Skill to understand our Software Solution & Automation Solutions