Customer Support Engineer

Job Title: Customer Support Engineer Field Service
Location: Coimbatore
Experience: 1–5 Years
Qualification: Diploma / B.E. / B.Tech – Mechanical / Electrical / Electronics / Mechatronics / relevant technical discipline
Employment Type: Full-Time

Job Summary

We are looking for a Customer Support Engineer – Field Service to provide on-site technical support, installation, troubleshooting, maintenance, and customer service for our products and solutions across the Coimbatore region and nearby locations.

The candidate should have good technical troubleshooting skills, customer-handling ability, and willingness to travel to customer sites.

Key Responsibilities

• Attend customer service calls and field service requirements as assigned.
• Carry out installation, commissioning, preventive maintenance, and breakdown service at customer locations.
• Diagnose and troubleshoot technical issues and identify the root cause.
• Provide timely technical support and ensure customer issues are resolved within the required timeline.
• Conduct product demonstrations and basic user training wherever required.
• Coordinate with the technical/support team for complex issues and escalations.
• Maintain proper service reports, installation reports, and customer visit records.
• Update service tickets and work status regularly in the FSM / CRM system.
• Ensure service calls are properly closed with relevant remarks and customer confirmation.
• Follow up on pending service requirements and ensure timely closure.
• Maintain professional relationships with customers and understand their service requirements.
• Coordinate with Sales, Service, and Application teams for customer-related requirements.
• Travel to customer locations within Coimbatore and other assigned areas as required.

Required Skills

• Good knowledge of technical troubleshooting and maintenance.
• Ability to read and understand technical drawings/manuals.
• Good problem-solving and analytical skills.
• Good communication and customer-handling skills.
• Basic knowledge of computers and service management/CRM software.
• Willingness to travel extensively for field service activities.
• Ability to work independently and manage multiple service calls.

Preferred Candidate Profile

Candidates with experience in Customer Support, Field Service, Technical Support, Installation, Maintenance, CNC, CAD/CAM, Engineering Products, Industrial Equipment, Printers/Plotters, or other technical products will be preferred.