Customer Support Engineer

Company Description

QNOPY Platform is a software and data management service that streamlines field data collection for environmental and construction projects. Our mobile apps are available on Android and iOS App Stores and work completely offline. We build customized forms, set up projects, and provide top-notch customer service for our clients in the environmental and construction industry.

Role Description

The Customer Support Representative will be responsible for handling customer inquiries and resolving issues in a timely and effective manner. The role will also involve collaborating with cross-functional teams to ensure customer satisfaction and identifying opportunities for continuous improvement.

Qualifications

• Excellent customer service skills, including communication and problem-solving
• Ability to troubleshoot technical issues and provide solutions to customers
• Experience in customer support or service
• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team
• A Bachelor's degree in Computer Science, Information Technology, or related field
• Experience working in the environmental or construction industry is a plus
• Knowledge of data management systems and software applications is desirable

Pay: ₹25,000.00 - ₹38,000.00 per month

Work Location: In person