Customer Support Engineer

Company Overview

I-Net Dynamics is a Managed Service Provider delivering Microsoft Dynamics ERP, IT support, application hosting, cloud infrastructure, networking, backup and cybersecurity services. Established in 2006, we have over 25 years of combined experience and have supported more than 500 customers across Singapore and Asia-Pacific. As a Microsoft Solutions Partner for Cloud Platform, we specialise in Azure and diverse technology environments.

Our expansion into AI, cloud and cybersecurity gives team members practical exposure to leading platforms, infrastructure, security and implementation projects, with opportunities to broaden their skills beyond traditional IT support.

Customer Support Engineer

The Customer Engineer is part of our frontline IT support team, assisting customers across diverse technology environments. The role covers ticket management, troubleshooting, system integration, security deployment and on-site support for service and project needs.

As a client-facing position, it requires clear communication and coordination with customers, internal teams, vendors and technology partners. Engineers will gain hands-on exposure to IT infrastructure, cloud, cybersecurity, AI-driven solutions and emerging technologies, making the role ideal for adaptable learners seeking broad technical experience.

Roles & Responsibilities

• Provide L1/L2 technical support for users, desktops and laptops

• Handle support tickets, troubleshooting issues and technical follow-up

• Administer Microsoft 365, Active Directory and Azure services

• Implement, configure, manage and troubleshoot firewalls, endpoint security and antivirus solutions

• Support Windows Server, backup and disaster recovery solutions

• Support networks, Wi-Fi, VPNs, routing and switching

• Support other related IT infrastructure systems as required

• Coordinate with customers, vendors and technology partners

• Support project implementation and migration activities as required

• Provide technical presales support when required

• Follow Cyber Trust Mark security controls and support certification audits

Preferred Qualifications and Certifications

• Diploma or degree in IT, Computer Science, Network Engineering or a related field.
• Microsoft 365 or Azure certification, such as AZ-104 or AZ-900, preferred.
• Additional certification such as CCNA/CCNP, CompTIA A+, ISC2 CC, AI-900 or SC-900, are not compulsory but are advantageous.
• Training and sponsorship may be available for job-related certifications.

Preferred Experience

• 2–4 years of L1/L2 IT support or infrastructure support experience.
• Hands-on experience with Microsoft 365, Active Directory or Azure.
• Experience administering and troubleshooting Fortinet, Sophos, WatchGuard or similar firewalls.
• Good knowledge of LAN, Wi-Fi, VPN, routing and switching troubleshooting.
• Exposure to Windows Server, backup and disaster recovery.
• Exposure to endpoint security and cybersecurity projects.
• Experience with SQL, RDS or related infrastructure systems is advantageous.
• Availability to start at short notice is preferred.
• Singaporean and Singapore Permanent Resident preferred.