Customer Support Engineer

Experience: 0-3 Years
Work Mode: Work From Office

About OpExWorks Solutions

OpExWorks Solutions Pvt. Ltd. is a Pune-based technology company focused on digital transformation and operational excellence solutions for manufacturing and supply chain operations.

The company provides cloud-based software solutions that help organizations improve quality, productivity, compliance, maintenance, and overall operational performance.

For more details - Visit our web site: opexworks.co

Job Summary

We are looking for a proactive Customer Support Engineer to provide technical and functional support to customers using OpExWorks software solutions. The role involves understanding customer requirements, troubleshooting application issues, supporting implementation and user training, and coordinating with internal teams for timely resolution.

Key Responsibilities

• Provide onsite customer support for software applications and related processes.
• Coordinate with client teams to understand issues and provide timely resolutions.
• Perform troubleshooting, issue tracking, and escalation when required.
• Conduct user training and assist in software adoption.
• Support system implementation, testing, and user acceptance activities.
• Coordinate with client and internal Product, Development, and Implementation teams.
• Maintain records of customer interactions, issues, and resolutions.
• Prepare support reports and communicate updates to internal teams.
• Ensure high customer satisfaction through effective communication and service delivery.

Required Qualifications

• BE/B.Tech in Mechanical or Electrical Engineering preferred; candidates with a BE/B.Tech in Computer Science or Information Technology may also apply.
• 0–3 years of experience in Customer Support, Application Support, Service Engineering, or related roles.
• Good understanding of manufacturing or industrial operations will be an added advantage.
• Basic knowledge of software applications, troubleshooting, and customer handling.

Required Skills

• Excellent problem-solving and analytical abilities.
• Customer-centric approach with strong interpersonal skills.
• Good documentation and reporting skills.
• Willingness to visit client locations as required.

Pay: Up to ₹600,000.00 per year

Benefits:

• Health insurance

Application Question(s):

• Current Location
• Total Experience
• Relevant Experience
• Current CTC
• Expected CTC
• Date of Birth
• Duration of Notice Period

Work Location: In person