CUSTOMER SUPPORT ENGINEER

该职位来源于猎聘 Customer Support

• Assists customers with product use and troubleshooting, sometimes in crisis situations. Assistance can be provided remotely (by telephone, e-mail or video) or on site if required.
• Suggests necessary improvement actions, based on calls and requests for assistance.
• Interfaces with product managers and R&D for complex troubleshooting phases. Quality support
• Initiate corrective action plans via the customer complaints process. 称重类测力传感器 Knowledge of or familiarity with load cells and force sensors for weighing applications. After-sales service
• Carries out tests, troubleshooting and repairs on products requiring expertise, according to the procedure defined with SCAIME SAS technical support.
• Acts as an interface with the experts at SCAIME SAS, manages any product returns for expertise. Support for sales & marketing teams
• Acts as SCAIME's local customer applications expert.
• Trains customers and assists with commissioning. If a trip is necessary, the sales manager Asia-Pacific must approve.
• Develops tutorials in the form of technical notes or videos.
• Provides training and advice technically the sales force in China Assistance to the Technical Department
• May be requested to contribute to the qualification of new products