Customer Support Engineer

Customer Service Engineer / Resident Engineer (2nd Shift)

Sparks, NV

Position Summary

We are seeking an experienced Customer Service Engineer (CSE) / Resident Engineer to serve as the primary liaison between our manufacturing facility and the customer plant. This individual will be stationed onsite at the customer location and will play a critical role in quality containment, product verification, issue resolution, customer relationship management, and communication between both organizations.

The ideal candidate will have experience with wire harness manufacturing, strong customer-facing skills, quality analysis experience, and the ability to work independently in a fast-paced automotive manufacturing environment.

Key Responsibilities

• Serve as the primary communication link between the customer plant and manufacturing operations.
• Maintain a strong onsite presence and build positive customer relationships to support current and future business opportunities.
• Perform first-level analysis of non-conforming material and quality concerns.
• Verify suspect product and coordinate containment activities as required.
• Re-verify parts and transactions within company computer systems.
• Expedite non-conforming material back to the manufacturing facility on the same day when required.
• Input and maintain accurate records within the Incident Reporting System (IRS).
• Monitor and maintain product testing equipment.
• Conduct or coordinate initial 24-hour containment activities.
• Coordinate additional containment actions when necessary.
• Support root cause investigations and corrective action activities.
• Participate as an integral member of customer response teams.
• Provide technical support and product/system expertise to customers.
• Prepare and submit weekly trip and activity reports.
• Monitor and assist in improving customer return rates and PPM (Parts Per Million) performance metrics.
• Coordinate special customer events, launches, and quality initiatives.
• Ensure effective communication between customer personnel and internal manufacturing teams.

Required Qualifications

• 6+ years of experience in manufacturing, quality, automotive, customer service engineering, supplier quality, or related field.
• Experience supporting customers in a manufacturing or automotive environment.
• Strong understanding of quality systems, containment activities, and non-conformance management.
• Computer proficiency including:
• Microsoft Excel
• Microsoft Word
• Email systems
• Data entry and reporting systems
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.
• Ability to work independently at a customer facility.
• Strong analytical and problem-solving skills.

Preferred Qualifications

• Bachelor's Degree in Engineering or related technical field preferred.
• Wire Harness manufacturing experience strongly preferred.
• Customer-facing experience within automotive or manufacturing environments.
• Experience with quality containment and resident engineering activities.
• Familiarity with automotive quality standards and reporting metrics.
• Experience with incident tracking and quality reporting systems.