Customer Support Engineer

Customer Support Engineer (2nd Shift) - Fremont, CA #W2 #Local Candidates are first proprity

📍 Location: Fremont, CA (94538)

🕒 Shift: 2nd Shift

📅 Duration: 12-Month Contract

🏢 Client: Leading Manufacturing & Engineering Organization

About the Opportunity

We are seeking an experienced Customer Support Engineer to serve as the critical link between the customer plant and the manufacturing facility. This role is ideal for a customer-focused engineering professional who thrives in a fast-paced manufacturing environment and enjoys solving quality and production-related challenges while maintaining strong customer relationships.

Key Responsibilities

• Act as the primary liaison between the customer site and manufacturing teams
• Perform first-level analysis of product non-conformances and quality issues
• Verify suspect products and maintain product test equipment
• Support containment activities and coordinate corrective actions
• Input and track issues through Incident Reporting Systems (IRS)
• Expedite non-conforming materials and coordinate returns
• Monitor quality metrics, including PPM (Parts Per Million) performance
• Provide technical support and product/system expertise
• Prepare weekly reports and communicate status updates to stakeholders
• Develop strong customer relationships to support business growth and customer satisfaction

Required Qualifications

✅ Bachelor's Degree in Engineering

✅ 6-10+ years of experience in:

• Customer Support Engineering
• Quality Engineering
• Manufacturing or Production Support
• Supplier/Customer Quality
• Product Verification & Inspection

✅ Strong knowledge of:

• Root Cause Analysis
• Non-Conformance Investigations
• Quality Systems & Processes
• Customer-Facing Support

✅ Proficiency with:

• Microsoft Excel
• Microsoft Word
• Email & Reporting Systems

✅ Excellent communication, organization, and problem-solving skills

Preferred Background

• Automotive Manufacturing
• Electronics Manufacturing
• Industrial Manufacturing
• Tier 1 Supplier Environment
• Resident Engineer or Customer Quality Engineer experience

Ideal Candidate

The ideal candidate is an experienced engineer who can confidently represent the manufacturing organization at the customer site, resolve quality concerns, coordinate containment actions, analyze product issues, and maintain strong customer relationships. If you have a blend of technical expertise, manufacturing experience, and customer-facing skills, we'd love to hear from you.

📩 Interested candidates are encouraged to apply with an updated resume highlighting relevant manufacturing, quality, and customer support engineering experience.