Customer Support Engineer, Deposition - Semiconductor Equipment

Customer Support Engineer – Deposition Process

We are partnering with a leading global semiconductor equipment company to hire Support Engineers specializing in Deposition technologies.

This is a highly visible technical role that sits at the intersection of advanced troubleshooting, customer support, and product engineering, supporting some of the world's most advanced semiconductor manufacturing facilities.

The Role

• Serve as the technical expert for Deposition product lines, leading resolution of complex tool and process issues
• Drive structured root cause analysis using equipment, process, and performance data
• Present technical findings and corrective actions to customers, gaining alignment on solutions and recovery plans
• Collaborate with global product engineering, manufacturing, and R&D teams to resolve escalations and prevent recurrence
• Support New Product Introduction (NPI) activities, including Alpha and Beta tool deployments
• Develop and leverage global knowledge management systems to improve issue resolution and best-practice sharing
• Mentor field engineers and provide technical leadership during critical escalations
• Build strong customer relationships during tool evaluations, upgrades, process optimization, and escalation management

Ideal Profile

• Experience supporting semiconductor capital equipment within Deposition technologies
• Strong troubleshooting and problem-solving skills in high-volume manufacturing environments
• Exposure to one or more of the following technologies:
• Deposition: PECVD, ALD, LPCVD, CVD, PVD, Thin Films
• Proven experience conducting data-driven root cause analysis and driving corrective actions
• Comfortable presenting technical solutions directly to customers and senior stakeholders
• Experience working with cross-functional and global engineering teams

Why Consider This Opportunity

• Work on cutting-edge semiconductor technologies used in advanced wafer fabrication
• Take ownership of complex technical challenges with significant customer and business impact
• Gain exposure to global product engineering, R&D, and executive stakeholders
• Develop into a recognized Subject Matter Expert (SME) within your technology domain
• Join a company committed to investing in the next generation of technical leaders