Customer Support Engineer - Hotline

Discover your impact with KUKA KUKA offers an enormous spectrum of possibilities to advance your career, live your passions and unlock your potential. We´re one of the world's leading automation specialists, offering global opportunities in areas such as robotics, automation, logistics, software solutions and electronics. If you´re a go-getter, a visionary with bold ambitions and believer in collaboration and mutual respect, then you're poised for success here at KUKA.

Responsibilities Make an impact

• Provide technical support via email and telephone to customers regarding the use and troubleshooting of KUKA Robotics products,
• Send technical documentation to customers as needed,
• Enter and maintain data in the ticketing system (Salesforce),
• Manage customer complaints effectively and professionally,
• Stay up to date and familiarize yourself with new KUKA technologies and products to ensure high-quality support,
• Questioning processes and defining requirements for tomorrow's support.

Application Requirements What you need to succeed

• Completed training/studies as a technician/engineer or comparable qualification,
• At least 2 years of professional experience in your training occupation,
• Very good verbal and written communication skills in German and English languages,
• Strong service and customer focus, as well as excellent communication skills, ideally with previous experience in customer support,
• Structured, independent and flexible way of working,
• Intercultural social skills,
• Ideally already very familiar with the KUKA technologies.

13th salary

Bilingual work environment

Cafeteria

Company shuttle bus

Employee Assistance Program

Home Office

Our promise to you Our culture is deeply rooted in our passion to make robotics and automatic solutions accessible and easy to use. The result? We make peoples´ lives easier and safer, across the world. Diversity is the beating heart of our company - and we appreciate every single one of our bright and bold brainiacs. We encourage everyone to bring their full selves to work, fostering an environment where inspiration, expertise, and personal growth can flourish. Our collective goal? To achieve greatness and ignite innovative, positive change - not only within the automation industry but also beyond its boundaries. And in return, we prioritize creating a supportive, empowering, and caring environment for all.

Perks And Benefits As part of our commitment to the well-being of our employees, we offer a range of comprehensive perks and benefits. From competitive salary packages to flexible work schedules, and professional development opportunities, we aim to provide a holistic approach to employee satisfaction. We believe in recognizing and appreciating the hard work and dedication of our workforce, and our perks reflect this commitment. Our goal is to create a workplace where employees feel valued, motivated, and inspired to contribute their best. Join us and enjoy the rewards of being part of a company that prioritizes the well-being and growth of its team.

DEI (Diversity, Equity, and Inclusion) statement Our core belief is in treating each other with kindness, an open mind, and mutual respect, creating an environment where everyone feels empowered to bring their authentic selves to work.

KUKA is a company committed to equal opportunities. We manage every application with meticulous care and consideration - with a decision-making process that pays no heed to your origin, educational background, age, gender, sexual orientation, or your religious or political beliefs. If you join KUKA, you will have ample opportunities to share what motivates you and what defines your individuality.

Join the journey! If you think a career with KUKA could be what you are looking for, we´d love to hear from you.

We´re looking forward to receiving your application!