Customer Support Engineer/ Inside Sales

Role & responsibilities

1. Order Management & Inside Sales

• Register, process, and acknowledge customer purchase orders efficiently using ERP.
• Track order status and ensure timely delivery coordination with supply chain and logistics teams.
• Proactively communicate with the Supply Chain Planner to resolve inventory shortages or shipment delays.

2. Technical Support & Inquiries

• Act as the primary technical point of contact for customer queries regarding pneumatic products and applications.
• Assist clients with product selection, troubleshooting, technical demonstrations, and product usage guidance.
• Handle customer complaints, coordinate corrective actions, and ensure high resolution satisfaction.

3. Client Relationship & Communication

• Build strong, trust-based relationships with existing B2B clients and industrial buyers.
• Gather customer feedback on product performance and collaborate with the Product Management team to drive improvements.
• Maintain clear records of customer interactions, quotations, and support history in the database.

Preferred candidate profile

• Education: Diploma or B.Tech/B.E. in Mechanical, Electrical, Mechatronics, or related engineering streams.
• Experience: 3+ years of hands-on experience in Customer Support, Inside Sales, or Technical Sales.
• Software Proficiency: Hands-on experience with ERP systems and MS Office suite.
• Technical Knowledge: Good understanding of pneumatic components, valve islands, cylinders, and industrial automation principles.
• Soft Skills: Excellent verbal/written communication, strong problem-solving ability, negotiation skills, and a customer-first mindset.

Why Join Pneumax?

• Work with a reputed global Italian brand in the automation sector.
• Highly collaborative, professional, and career-growth-oriented work culture.
• Competitive compensation package and performance incentives.