Gravia Technologies
Customer Support Engineer - Level L1
Skills
3 months ago
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Important information
Contract type:
Permanent
Location:
Ahmedabad, Gujarat, India
Work mode:
Onsite
Published on:
7 August 2026
What they need
Provide first-level technical support for hardware, software, and OS issues
Troubleshoot Windows-based systems and basic network problems
Use ticketing tools to log and resolve issues
Guide customers through remote tools.
Document technical solutions and customer interactions
Handle escalations and collaborate with internal teams when needed
Ensure SLA compliance and contribute to service improvement
Hardware and Windows,Troubleshoot Windows,Laptop support .
Hardware and Windows,Troubleshoot Windows,Laptop support .
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